During the summer and fall of 2022, I partook in a fellowship with the City of Boston’s Department of Innovation and Technology. I worked on the digital equity team, composing and editing content that landed with the residents of Boston. We wanted to let folks know of the many ways they can gain access to technology and the internet. These audiences spanned physical distances across many neighborhoods, along with differences in socioeconomic status, primary language, age, and digital literacy.
My work connected this diverse group of people to the resources they needed to navigate our increasingly digital world. This experience furthered my understanding of the digital divide and how to approach it from a governmental scale.
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In December of 2023 I was hired as a full-time digital navigator. I work alongside a team of experts to make internet service, devices, and skills training more accessible to residents across the City. To help Boston residents bridge the digital divide, my focus is largely on the promotion of curated digital equity resources and coordination of related initiatives like the Wicked-Free WiFi Expansion Project. My work establishing and maintaining relationships between City of Boston departments, external governmental offices, nonprofits, internet service providers, and other organizations helps cement digital equity within the technological infrastructure of Boston.